Terms of Service

Terms of Service

Purchases made by users through our website ("aloevera36.com") are subject to the terms described below. The purchase of products via aloevera36.com implies the complete and unconditional acceptance of the following purchase conditions by the user. These terms do not apply to the sale of our products by third parties outside the website.

Data of the information society service provider, owner of the website:

Owner: AloeVera36

NEVER: Y5251003W

Address: Calle Jose Negrin 6D - Tias De Lanzarote - SPAIN

Phone: 690790338

Email: info@aloevera36.com

Please read these terms and conditions carefully before ordering a product on our website. If you do not accept these terms, you may not place an order for products on our website. You can print out a copy of these terms for future reference.

1. Information about products and changes to offers

AloeVera36 may change the conditions or offers (prices, products, promotions and other terms of trade and services) published on its website at any time. However, the changes will in no way affect the purchases already made by our users. Product and manufacturer names and brands are used for identification purposes only. Special offers, promotions or discounts are valid until the specified date or until the specified inventory runs out. As well as the prices indicated at the time of consulting the website.

2. How can I buy on the internet?

The purchase of our products is made by the user and will be enhanced by following the purchase process described in this section. By purchasing our products, you agree that communication with AloeVera36 is mainly electronic. To make a purchase on our website, just follow the steps below:

1. In order to shop through our website, you can do so by registering or shopping as a guest.

2. To make a purchase, you need to add the products that interest you in your "basket of purchase".

3. Once you have filled your shopping cart with all the products you want to buy, the purchase will be completed.

4. The Commission has taken a number of measures. To complete the purchase with AloeVera36, you need to complete the purchase and pay the amount of the purchased products through the gateway.

5. The Council called on the Commission to take the necessary measures. The purchase will be perfected once the user receives the order confirmation by email, which reflects in detail the products they have purchased and the present conditions.

3. Price of the products. Taxes and Duties Product prices and taxes

Since we are in the modulus, our prices do not include taxes and are not calculated. If there is a typographical error in any of the prices displayed and a user has made a purchase decision based on that error, we will inform them immediately and the user has the right to cancel their purchase at no cost to them. The price of the product does not include the shipping and handling charges stated at the time of the order.

For shipments to the Canary Islands:

For shipments to third countries (Andorra, Vatican City, Faroe Islands and Greenland (Denmark), Ceuta, Melilla, Aland Islands (Finland), Gibraltar, Iceland, Lichtenstein, Moldova, Montenegro, Norway, Channel Islands and Isle of Man (United Kingdom) , San Marino, Switzerland, Ukraine: No VAT is charged in these destinations as they are considered third countries as there are entry duties there. If the customer has placed the products in the shopping cart and gives an address in one of the destinations mentioned above, will the total amount is therefore automatically recalculated and the VAT applied is removed.

For deliveries to other European countries:

For sales to other European countries where VAT is applicable, the tax of the country of origin (in our case the Spanish VAT, which is already included in the prices of the products) will be applied until the sales volume of the company with the country of purchase is that of each Country exceeds thresholds. From that moment on, our system will recalculate the prices and sales to these countries will be subject to the VAT of the destination country (country to which your purchase as a customer is sent).

CUSTOMS It is important to know that although the Canary Islands are part of Spain, they have a different tax system. This means that it is a third country that charges customs duties when goods come in and out.

These costs are included in all of our shipments.
IMPORTANT: Any customs duties incurred in destination countries that are also considered third countries are not borne by AloeVera36.
Countries in which additional customs duties may apply at the destination: Andorra, Vatican City, Denmark (Faroe Islands and Greenland), Ceuta, Melilla, Finland (Aland Islands), Gibraltar, Iceland, Liechtenstein, Moldova, Montenegro, Norway, United Kingdom ( Channel Islands and Isle of Man), San Marino, Switzerland, Ukraine
4. What are the shipping and transport conditions?
4. a) Where do we ship to?
We ship to the Canary Islands.
4. b) When will you receive your order? All our orders are dispatched through the transport company SEUR and Correos (Spain). The delivery time is:

Canary Islands 2 working days
Peninsula 4 to 5 working days
Europe 7 to 8 working days
If there are delivery delays for reasons for which AloeVera36 is not responsible, AloeVera36 will notify the customer as soon as possible after becoming aware of the delay. The agreed delivery times for the product apply without prejudice to any delays that may be caused by force majeure.
4. c) What should I do in the event of a delay or an error in the shipment or delivery?
In the event of a delay, delivery error or lost product, please contact us as soon as possible. AloeVera36 will contact the logistics company to initiate an investigation and clarify the incident as soon as possible. We will do everything in our power for as long as necessary and within 24 hours we will contact the user and offer a solution or send a new, identical package free of charge.
The user has the right to terminate the contract and pay the amount of the product and the shipment if we fail to deliver within the agreed period and comply with the conditions of Article 66 bis of Royal Legislative Decree 1/2007 of November 16 Approval of the new version of the General Law for the Protection of Consumers and Users and other supplementary laws are met.
4. d) What are the shipping costs?
The amount of shipping costs is specified separately when ordering and is the responsibility of the user and must be accepted before payment. When you place an order over 100? and you are in the Canary Islands, you can enjoy the following advantages: FREE shipping (all costs are included in the price - transport, packaging and taxes (VAT)). For deliveries to the Canary Islands, the customer is obliged to pay the corresponding IGIC. This is reflected in the total amount payable for the order.
4. e) Where can I get my order?
The products will be delivered to the address indicated by the user on the order form. The delivery is carried out by the transport companies offered by AloeVera36. If the user is absent at the time the order is delivered, the transport company will contact you to arrange a new delivery. AloeVera36 will track the delivery of the order.
5. Payment method
5. a) Which payment methods can I use?
The products can be paid for by card via the platform for bank card payments (Visa, Mastercard and American Express) and the PayPal service.
5. b) Is the card payment system secure?
This system is absolutely confidential and secure and the data cannot be viewed by third parties. AloeVera36 does not store any data about the payments made by its users. The information is forwarded directly to the bank's payment platform.
6. ¿How are the bills?
The user accepts that invoices for the purchase of products are issued electronically and sent by email. You can request a copy of the paper invoice by sending an email to info@aloevera36.com.
7. Refunds

7. a) What time limit do I have to withdraw from the purchase or to decide to return a product?
The user must decide within 14 calendar days to return the "product" from the date of receipt of the product without incurring any contractual penalty or costs, with the exception of the cost of the return and without justification. The withdrawal period ends 14 calendar days on the day the product is received by the user or an authorized third party.
7. b) How can I cancel the purchase?
If you wish to return the product or to withdraw from the purchase, you must inform us of your decision to withdraw from the contract by sending a clear declaration by post to AloeVera36 at the following address: Calle Jose Negrin 6D, 35572 - Tias De Lanzarote; or by email to info@aloevera36.com

Their use is not compulsory, but any communication informing you of the exercise of the right of withdrawal before the relevant period has expired is sufficient.
7. c) What are the requirements for exercising the right of withdrawal?
The user can return the products by post to the following address: AloeVera36 at Calle Jose Negrin 6D, 35572 - Tias De Lanzarote - SPAIN. In the event that you withdraw, we will refund all payments received from you, including shipping costs (if applicable). However, you must return or deliver the products directly to us, without undue delay and in any case no later than 14 calendar days from the date on which you informed us of your decision to withdraw. Any return after the above period does not count as withdrawal.
7. d) How is the refund made?
AloeVera36 will refund the amount of the product using the same means of payment that you used at the time of purchase, unless you have expressly agreed otherwise; In any case, you will not incur any costs for the reimbursement within a maximum period of 14 calendar days from the date on which you inform us of the cancellation. If the order has been delivered, we may withhold the refund until we have received the products or until you provide proof that the products have been returned. When you are returning a "product", we recommend that you receive a receipt for your return.
In accordance with section e) of Article 103 of Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal does not apply to the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
8. Legal Guarantee
For the products sold by AloeVera36, the legal guarantee of 2 years from delivery in new products at the expense of the seller, as provided in the regulations for consumers and users, although the guarantees apply taking into account the nature of the goods offered, as the products be marketed with a lifespan of less than these 2 years. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. We do not cover defects caused by abuse, neglect or improper handling. The "products" sold on our website are intended only for the use described in the specifications of each product.
9. Eliminated
10. Complaints and attention to the consumer and user
If you are not satisfied with your product, please inform us at the following address: AloeVera36 with address at Calle Jose Negrin 6D, 35572 - Tias De Lanzarote (Spain) or in the following email info@aloevera36.com
11. Force Majeure
AloeVera36 is not liable for a failure or a delay in the fulfillment of the assumed obligations if such a failure or a delay is due to events that are beyond our reasonable control ("Force Majeure"). Causes of force majeure include all actions, events, omissions, omissions or accidents that are beyond our reasonable control, such as B. a) Strikes, lockouts or other industrial action; b) civil unrest, riot, invasion, terrorist threat or attack, war (whether declared or not) or threats of war or war preparation; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; d) Inability to use means of transport; Inability to use telecommunication systems; and e) Government acts, regulations or restrictions.
Our obligations under these Terms will be suspended for the duration of the Force Majeure Event, and the period in which to comply with these obligations will be extended by a period equal to the duration of the Force Majeure Event, and we will use all reasonable efforts to make the Force Majeure Event End violence or find a solution that will allow us to meet our obligations despite the Force Majeure Event.
12. Partial nullity
If one of these general conditions is declared null and void by a final decision of the competent authority, the remaining conditions remain in force without being affected by such a declaration of nullity.
13. Applicable law and competent courts
Contracts for the purchase of products through our website and all disputes or claims arising out of or related to their subject matter or conclusion (including litigation or non-contractual claims) are governed by Spanish law. All disputes arising out of or related to the use of the website or such products are subject to the non-exclusive jurisdiction of the Spanish courts in the province of Las Palmas. If you are entering into a contract as a consumer, nothing in this clause will affect your rights under applicable law and you can choose to lodge a complaint to assert your rights in relation to these terms and conditions before the judge or the courts that do so Correspond to your place of residence
These general terms and conditions are governed by Spanish law. In accordance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member organization and under the terms of the Code of Ethics, users can go to Confianza Online for alternative dispute resolution (https: // www. Confianzaonline. Es / consumidores / como-reclamar / formulario-reclamaciones /). If they concern electronic transactions with consumers or data protection related to this area, complaints will be resolved by the online trust arbitration committee, which is accredited for the alternative resolution of consumer disputes. If the complaints relate to digital advertising or data protection in this area, they will be submitted to the advertising jury for self-review.
14. Notifications
From time to time, AloeVera36 may use your personal information to send you notifications by email. Such notifications are made to inform you about changes to our services or products.
2020